Frequently Asked Questions
Everything you need to know about your Filofax experience.
What shipping methods do you offer?
We provide standard and express shipping options globally. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure you include your order number to facilitate a smooth refund process.
Are your planners made from genuine leather?
We offer a diverse range of organizers crafted from premium genuine leather, as well as high-quality vegan-friendly synthetic materials. Material details are specified on each product page.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer refills for older organizer models?
Absolutely. We maintain a wide selection of paper refills and inserts designed to fit our standard sizes, including Pocket, Personal, A5, and A4, ensuring your organizer remains functional for years.